Payment & Delivery Information

Delivery Options

Standard Delivery

  • UK Mainland: Free on orders over £60 (2-3 working days)
  • International: Fully tracked via DHL (4-5 working days for in-stock items). Remote postage fees may apply regardless of order value .

Delivery Pass (£19.99/year)

  • Free next-working-day DPD delivery on orders over £30
  • Free returns included
  • Excludes bikes and non-warehouse items 

Premier Bike Delivery (£99.99)

  • Service includes:
    • Fully assembled bike delivered “ready to ride”
    • On-site setup by qualified mechanics
    • Choice of delivery dates (7-14 day lead time)
  • Excludes remote UK postcodes (e.g., AB, BT, HS) 

Payment Methods

UK Customers

  • Cards: Visa, Mastercard, American Express (processed via Judopay)
  • Digital Wallets: PayPal, Apple Pay, Amazon Pay
  • Financing: 0% interest options via PayPal Credit/V12 Finance 

International Customers

  • 60+ currencies & 45+ local payment methods via Global-e (import duties prepayment available) 

Key Policies

eGift Vouchers

  • Valid 24 months from purchase
  • Partial redemption allowed (balance stored in account)
  • Refunds issued as vouchers if original payment method was voucher 

Order Issues

  • UK: Report missing courier deliveries within 10 days of dispatch
  • International: Check tracking via DHL. Customs delays may occur 

For full terms, visit professionalscycling.com/terms